Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
My product is missing parts.
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Do you ship to APO addresses?
How do you ship?
How much is my shipping?
How do I return my product?
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
Guarantees
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
What age range is appropriate for your boxes and bags?
How long will each Kidable be available on your website?
What will my child learn from your boxes?
Can my child do all the activities in your boxes and bags by himself/herself?
How often do you create new boxes and bags?
When will my credit card be charged for the DoodleBug Busy Bag monthly/recurring subscription?
When will my credit card be charged for the Little Thinker Box monthly/recurring subscription?
How do I cancel my monthly DoodleBug Busy Bag subscription?
How do I cancel my monthly Little Thinker Box subscription?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?